Policy
Refund & Return Policy
At Teusy, we want you to have a smooth and satisfactory shopping experience. Please review the following return and exchange policy before placing your order.
1. Return & Exchange Eligibility
All innerwear except panties is eligible for return/exchange. Panties are strictly non-returnable due to intimate hygiene standards.
Eligible innerwear products may be returned or exchanged subject to the conditions mentioned below.
Panties cannot be returned or exchanged under any circumstances once delivered, including for reasons such as size, fit, colour preference or change of mind.
2. Conditions for Returns & Exchanges
To be eligible for a return or exchange, the product must be unused and unworn, have all original tags and hygiene seals intact, be in its original packaging, not have been washed, altered, damaged or soiled, and be returned within the applicable return window specified by Teusy.
Products that do not meet these conditions may be rejected.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery. This includes damaged products, manufacturing defects, wrong product received, wrong size sent by Teusy and missing items from your order.
Please provide your order number along with clear photographs/videos of the product and packaging. Our team will review the claim and, if approved, arrange an eligible replacement, exchange or refund.
4. Panties — Strictly Non-Returnable
For hygiene and health reasons, panties are strictly non-returnable and non-exchangeable.
This policy applies even if the product is unused, the wrong size was selected, or the customer has changed their mind.
If you receive a defective, damaged or incorrect pair of panties, please contact us within 48 hours of delivery. Such cases will be reviewed separately by our team.
5. Refunds
Once a return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed to the original payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
For Cash on Delivery orders, additional payment details may be required to process an eligible refund.
6. Order Cancellation
Orders can be cancelled only before they are shipped.
Once an order has been shipped, cancellation may no longer be possible.
7. Contact Us
For return, exchange or refund-related queries, please contact Teusy Customer Support with your order number and relevant details at solvysolution8@gmail.com or on WhatsApp at 730411379.
Teusy reserves the right to inspect and review return, exchange and refund requests before approving them.
Last Updated: August 2026